Privacy Policy

The privacy of our website users is important to us and we take care to safeguard it. This policy explains how we use such personal information as we may hold about you that we may gather from your use of the website.  For our privacy policy about the Feeling Good App please see here

The Feeling Good Website ( “we” or “us”) is committed to protecting and respecting your privacy in connection with your use of our website, (“Website”), and other products, services and features thereof (the Website, and such other products, services and features are collectively referred to herein as the “Product” or “Products”, which may be updated from time-to-time at the sole discretion of us). This privacy policy (“Privacy Policy”) and any other documents referred to herein set forth the basis on which any personal information we collect from you, or that you provide to us, in connection with the Products will be processed by us. Please read the following carefully to understand our practices regarding your personal information and how we will collect, use and disclose your personal information.



Our privacy policy is regularly reviewed to make sure that we continue to serve your privacy interests. We reserve the right to modify or otherwise update this privacy policy and these changes will be posted on our website. We encourage you to visit this page from time to time to ensure that you are aware of any changes we may have made.


Other Important Legal Information

For information about using this website and for information about purchasing goods or services from us, please also read our Website Terms of Use.


Information We May Collect From You

We may collect and process the following information about you:

  1. Personal information including, for example, your name, e-mail address, telephone, credit or debit card or other payment information, if that is relevant, and information about your usage of the Products that may identify you as an individual or allow online or offline contact with you as an individual.
  2. Social Media profile information, such as name, email address, and ID, if you choose to log in to the Products through our social media links.


  1. Device Information such as operating system version, device type, and system performance information. The information we collect via this website may also include your IP address (this is your device’s individual identification number that is assigned to it when connected to the Internet) which is automatically logged by our web server.

In order to save you re-entering information, this website collects data which allows us to recognise you, your preferences and how you use this website.  This information is collected by ‘session cookies’ and ‘persistent cookies’. We also have a cookie for Google Analytics. Cookies are small strings of data stored in your device’s temporary memory when you navigate around our website. Session cookies are deleted when you close your browser but persistent cookies are not. Our cookies do not store your email address or other personal information.


What We Do With Your Information

We collect your personal information to allow us to fulfil our service to you such as responding to your queries and also to improve our service to you.


By signing up to our mailing list you agree to us contacting you. We will continue to hold, store and contact you on the basis of a ‘Legitimate interest’  under the new GDPR regulations, (General Data Protection Regulation) which means that maintaining contact with you is necessary for us to fulfil the contract we have together, i.e. providing up-to-date information about the use of our services and in particular any changes that may affect patient access and use of the resources we supply access to.


We do not pass your personal details on to any third party, unless we have specific permission from you to do so.  You have the right to ask to see what personal information we hold about you and also you have the right to ask us to remove your personal information from our systems.


Statistical Analysis


The data we collect for statistical analysis to evaluate our service does not include personal data. This data is anonymous and aggregated and is used to maintain and improve the quality of our service and may be used in reports for our funders and supporters.


Security & Confidentiality

The security of your personal information is important to us. We follow the most recent regulatory EU and NHS standards and comply with the Data Protection Act and GDPR to protect all information submitted to us, both during transmission and once it is received.

If you have any questions about the security of your personal information, you can contact our Data Controller Dr Alastair Dobbin on

We do not share your personal information with any third party.


Law Enforcement

We reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our website users or relating to our website users. We will have no legal liability for such disclosures of your personal information.

Unless we suspect fraud, we do not use your IP address to identify you personally.


Other Sharing Of Information

We may share personal information about you with our charity partner, Foundation of Positive Mental Health and our data processors who provide a service to us and you.


We will not pass your information to anyone outside FPMH other than for the purposes described above, unless:

  • we have your permission;
  • we have to do so or are allowed to do so by law;
  • we have a duty to the public to reveal the information; or
  • our interests mean we must give the information (for example, to prevent fraud.)


Where We Store Your Personal Information

All information you provide to us through the Website is stored on our secure servers (using a 2 step authentication process) located in the USA. Data is encrypted on its way to and from the server using SSL technology

Google analytics collects website traffic data and does not collect personal data. Our access to Google analytics is by a secure 2 step authentication process.

We have a data storage policy of 5 years, after that we erase all collected personal data.

Other websites

This Privacy Policy only covers personal data collected via this website. While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.


Social Media Widgets

Our Products include social media features, such as the Facebook Like button, and widgets, such as the “Share This” button. These features may collect your Internet protocol address, which page you are visiting on or Products, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our Products. Your interactions with these features are governed by the privacy statement of the company providing it.


Your Rights


You also have the right to request a copy of certain personal information we hold about you and you also have a right to request for any personal data we hold to be removed. To do this, simply write to us at 24 Boswall Road, Edinburgh EH5 3RN, UK


More information

Detailed information about your rights under UK Data Protection legislation can be found on the website of the United Kingdom Information Commissioner, which is (as at the date of this privacy policy)


About Us


The Feeling Good website is owned and operated by Positive Rewards Ltd. registered office 24 Boswall Road, EH5 3RN, UK

Updated 14th May 2020